AI Chatbots in Customer Service: Why Guardrails & Intent Detection Are Essential
Overview: AI is transforming customer service. AI chatbots streamline many processes and save businesses a great deal of money. How to avoid...
Hi! I’m Aminah Rafaqat, a technical writer, content designer, and editor with an academic background in English Language and Literature. Thanks for taking a moment to get to know me.
My work focuses on making complex information clear and accessible for B2B audiences. I’ve written extensively across several industries, including AI, SaaS, e-commerce, digital marketing, fintech, and health & fitness , with AI as the area I explore most deeply. With a foundation in linguistic precision and analytical reading, I bring a blend of technical understanding and strong language skills to every project.
Over the years, I’ve collaborated with organizations across different regions, including teams here in the UAE, to create documentation that’s structured, accurate, and genuinely useful. I specialize in technical writing, content design, editing, and producing clear communication across digital and print platforms.
At the core of my approach is a simple belief: when information is easy to understand, everything else becomes easier.
Overview: AI is transforming customer service. AI chatbots streamline many processes and save businesses a great deal of money. How to avoid...
Artificial intelligence is now part of everyday programming. Tools like GitHub Copilot, ChatGPT, Claude, and many others suggest code, explain errors and...
From costly stockouts to excess surplus sitting on shelves, poor inventory decisions are draining revenue faster than many companies realize. That’s why...
A New Era of AI-Assisted Development There has been a surge of interest in Vibe Coding, a technique that lets you use...
Choosing the right go-to-market strategy can make or break a software-as-a-service (SaaS) startup. Joel York’s classic essay on SaaS sales models points...
Jakob Nielsen once said, “A bad website is like a grumpy salesperson.”The moment customers walk in, they feel unwelcome, not because they...